EXCHANGES

• Unfortunately, we are not able to exchange an item purchased through GuChet.com or through Etsy.com

• If you order something and upon receiving it have decided it is not what you want for whatever reason, please return according to return procedure and reorder any other items you may want in place of it.

DISCONTINUED ITEMS

• All the yarns we have available are located on the site.

• If you do not find the yarn or color you are looking for, more than likely it has been discontinued.

• We do not keep a back-stock of any of our yarns; once they are discontinued and sold out they are no longer available through us.

CANCELLATIONS

If you'd like to cancel your order, please email customer service at guchetyarn@gmail.com

• For the most efficient service, please supply your Name, Order Number, and "Cancel Order" in the subject line.

• We'll do everything we can to accommodate your request if we receive your request before your order has been shipped.

• We pride ourselves on getting GuChet orders on their way quickly and efficiently, so the sooner you email us, the better.

• Once your package has been shipped, we cannot cancel your order.

• When you receive it, please return it to us at the address on the shipping label.

• However, you will still be responsible for the shipping charges.

• NOTE: We may need up to 3 days (excluding weekends and US Federal holidays) to process your order. However, there is a chance that we could have your order picked and processed within hours of the time you place it, making it necessary for you to contact customer service as soon as possible with your request to change/cancel your order.

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We strive to fill everyone's order efficiently and completely, occasionally the available quantity of an item is not sufficient to fulfill all incoming orders for that particular product.

• If you place an order for the product and we do run out of stock, that item will automatically be canceled from the order and you will be issued a refund.

• If we had to cancel an item from your order, you will receive notification via email with the details of the refund; item, quantity, and amount.

• This notification will be sent to the email account used at the time of your order.

• If you still want the remainder of your order, please return to guchet.com to place another order for the items previously out of stock.

ENTERED AN INCORRECT SHIPPING ADDRESS ON YOUR ORDER?

Customer Service is available Monday-Friday, 9:00 am - 3:00 pm Eastern time, via email. Any email received after 4:00 pm will be received the next business day.

• Your package will ship to the shipping address you supplied with your order.

• If your package is returned to us because there is a mistake or missing information in the shipping address you provided, the order will be processed as a return, the item will be returned to stock and you will receive a complete refund for the products only; shipping charges will not be refunded.

• If you would still like the item(s) you ordered, you will need to return to GuChet.com to reorder your items.

• If we made the error on the shipping label, we will, of course, pay the re-ship charges. Please make sure you enter your correct address, suite, and/or apartment number.

• Our shippers are aware of all parcels being shipped to individuals.

• If you are shipping to a business, be sure to supply the name of the business along with a C/O name.

• P.O. Box vs. Physical Address: If you have a P.O. Box, please enter its information on one address line and your physical address on the second address line; this will help ensure you receive your package in the least amount of time.

HOW DOES EXPEDITED SHIPPING WORK?

Expedited shipping only speeds up the shipping process. We still need time to process and fill all orders.

• If you choose "2 Day Shipping" the clock starts at the time the carrier service picks your order up from us.

• When calculating your arrival date, please only include business days (Monday-Friday, excluding US Federal Holidays).

• These are not delivery dates from the time you place your order; you will receive a "Shipping Confirmation" email when your order is ready to leave our warehouse. 
  NOTE: Adverse weather occasionally delays the delivery of expedited parcels. Please note we cannot guarantee 2-Day delivery during extreme weather conditions. Deliveries delayed due to extreme weather conditions will not be refunded.

METHOD OF PAYMENT

GuChet is committed to providing the most secure online shopping experience possible. Your credit card and purchases are safe and secure. 

• We use secure servers and the Secure Sockets Layer (SSL) technology to encrypt all of your personal information, including your credit card data.

• Once encrypted, your data cannot be read as it travels over the Internet.

• For additional information on how GuChet maintains your privacy and security, please refer to our Privacy Statement.

• Once your transaction is complete, you will receive an email to confirm your purchase.